Claims Promise

A Prudential policy protects you and your family during life’s difficult moments. We pay your claim as quickly as possible and with compassion and care. We make it simple and easy, and only ask for necessary information.
Claims Promise

 

How can we deliver

Our Approach 

Our claim process is simple and transparent. Our staff and agents are professionally trained to support you in a personal, customer friendly manner.


When you make a claim

We assess and pay each genuine claim promptly. We only ask for relevant information and give you updates on your claims progress when you need them. We explain our decisions simply and clearly.

Fairness
We understand your claim is important to you. We treat every customer fairly. We ensure our claims process is clear, transparent, and without customer bias.
Privacy
We take your privacy seriously and will protect it at all times.