Our Claims Promise

A Prudential policy is there to protect your hopes during difficult times. We make sure your claim is handled promptly and with genuine care. Our process is designed to be as simple and straightforward as possible, requiring only the essential details.

Trusted Partner and Protector for Cambodian Families

Starting from 2013, Prudential Cambodia has provided financial and health protection over 430,000 customer and provided over USD 23.4 M Million in claims to Cambodian families as of May 2024.

We have always here to fulfil the promises that help ease your financial burden during the unfortunate events and ensure your peace in minds as your family is being protected

Claims that protect hopes

Prudential’s claim helps to protect my family’s hope

the story of Mrs. Nov Chanthor

Our claim story

Find out more on how our claim funds have supported our customers' families when an unfortunate event happened

Listen how we fulfilled our promise to Mr Tuy Rong in Takeo

Listen how we fulfilled our promise to Mr Sokna in Takeo

Listen to how we fulfil our promise Mrs Sokha in Siem Reap

Listen how we fulfilled our promise to Mr Yuna in Pursat

How can we deliver

Our Approach

Our claim process is simple and transparent. Our staff and agents are professionally trained to support you in a personal, customer friendly manner.

When you make a claim

We assess and pay each genuine claim promptly. We only ask for relevant information and give you updates on your claims progress when you need them. We explain our decisions simply and clearly.

Our commitments

Timeliness

We handle each claim as soon as we receive it and will keep you informed of its progress. We deliver to the following service standards: Send acknowledgment receipt within 1 business day after receiving your claim request form. If required, send request for additional documents within 3 business days Send claim payment within 3 business days counting from customer's acknowledgment on claim decision

Communication with Care

We let you know when we receive your claim, require additional documents and outcome of your claim. Our staff and agent are professionally trained to guide you whenever you need help.

Customer Experience

Your feedback is important to help us serve you better. If you have a complaint, we will deal with it seriously.

Fairness

We understand your claim is important to you. We treat every customer fairly. We ensure our claims process is clear, transparent, and without customer bias.

Privacy

We take your privacy seriously and will protect it at all times.