FAQ

General

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Tab
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Subtitle

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant Category	Insurance or Pension Service
Merchant name	Prudential Hong Kong Limited
Bill type	05 - General Insurance
Bill account number	Policy Number: the 12-digit number with starts with 9
Payment amount	Premium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

AEON Credit Service
Bank of China
Bank of Communications
Bank of East Asia
China Construction Bank
Chong Hing Bank
Citibank
China CITIC Bank International
Dah Sing Bank
DBS Bank
Fubon Bank
Hang Seng Bank
HSBC
Shanghai Commercial Bank
Standard Chartered Bank
Wing Hang Bank
Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant Category	Insurance or Pension Service
Merchant name	Prudential Hong Kong Limited
Bill type	05 - General Insurance
Bill account number	Policy Number: the 12-digit number with starts with 9
Payment amount	Premium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

AEON Credit Service
Bank of China
Bank of Communications
Bank of East Asia
China Construction Bank
Chong Hing Bank
Citibank
China CITIC Bank International
Dah Sing Bank
DBS Bank
Fubon Bank
Hang Seng Bank
HSBC
Shanghai Commercial Bank
Standard Chartered Bank
Wing Hang Bank
Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant Category	Insurance or Pension Service
Merchant name	Prudential Hong Kong Limited
Bill type	05 - General Insurance
Bill account number	Policy Number: the 12-digit number with starts with 9
Payment amount	Premium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

AEON Credit Service
Bank of China
Bank of Communications
Bank of East Asia
China Construction Bank
Chong Hing Bank
Citibank
China CITIC Bank International
Dah Sing Bank
DBS Bank
Fubon Bank
Hang Seng Bank
HSBC
Shanghai Commercial Bank
Standard Chartered Bank
Wing Hang Bank
Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant Category	Insurance or Pension Service
Merchant name	Prudential Hong Kong Limited
Bill type	05 - General Insurance
Bill account number	Policy Number: the 12-digit number with starts with 9
Payment amount	Premium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

AEON Credit Service
Bank of China
Bank of Communications
Bank of East Asia
China Construction Bank
Chong Hing Bank
Citibank
China CITIC Bank International
Dah Sing Bank
DBS Bank
Fubon Bank
Hang Seng Bank
HSBC
Shanghai Commercial Bank
Standard Chartered Bank
Wing Hang Bank
Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant Category	Insurance or Pension Service
Merchant name	Prudential Hong Kong Limited
Bill type	05 - General Insurance
Bill account number	Policy Number: the 12-digit number with starts with 9
Payment amount	Premium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

AEON Credit Service
Bank of China
Bank of Communications
Bank of East Asia
China Construction Bank
Chong Hing Bank
Citibank
China CITIC Bank International
Dah Sing Bank
DBS Bank
Fubon Bank
Hang Seng Bank
HSBC
Shanghai Commercial Bank
Standard Chartered Bank
Wing Hang Bank
Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant Category	Insurance or Pension Service
Merchant name	Prudential Hong Kong Limited
Bill type	05 - General Insurance
Bill account number	Policy Number: the 12-digit number with starts with 9
Payment amount	Premium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

AEON Credit Service
Bank of China
Bank of Communications
Bank of East Asia
China Construction Bank
Chong Hing Bank
Citibank
China CITIC Bank International
Dah Sing Bank
DBS Bank
Fubon Bank
Hang Seng Bank
HSBC
Shanghai Commercial Bank
Standard Chartered Bank
Wing Hang Bank
Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

Accessing our customer portal

Tab
Tab
Tab

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant Category	Insurance or Pension Service
Merchant name	Prudential Hong Kong Limited
Bill type	05 - General Insurance
Bill account number	Policy Number: the 12-digit number with starts with 9
Payment amount	Premium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

AEON Credit Service
Bank of China
Bank of Communications
Bank of East Asia
China Construction Bank
Chong Hing Bank
Citibank
China CITIC Bank International
Dah Sing Bank
DBS Bank
Fubon Bank
Hang Seng Bank
HSBC
Shanghai Commercial Bank
Standard Chartered Bank
Wing Hang Bank
Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant Category	Insurance or Pension Service
Merchant name	Prudential Hong Kong Limited
Bill type	05 - General Insurance
Bill account number	Policy Number: the 12-digit number with starts with 9
Payment amount	Premium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

AEON Credit Service
Bank of China
Bank of Communications
Bank of East Asia
China Construction Bank
Chong Hing Bank
Citibank
China CITIC Bank International
Dah Sing Bank
DBS Bank
Fubon Bank
Hang Seng Bank
HSBC
Shanghai Commercial Bank
Standard Chartered Bank
Wing Hang Bank
Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant Category	Insurance or Pension Service
Merchant name	Prudential Hong Kong Limited
Bill type	05 - General Insurance
Bill account number	Policy Number: the 12-digit number with starts with 9
Payment amount	Premium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

AEON Credit Service
Bank of China
Bank of Communications
Bank of East Asia
China Construction Bank
Chong Hing Bank
Citibank
China CITIC Bank International
Dah Sing Bank
DBS Bank
Fubon Bank
Hang Seng Bank
HSBC
Shanghai Commercial Bank
Standard Chartered Bank
Wing Hang Bank
Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant Category	Insurance or Pension Service
Merchant name	Prudential Hong Kong Limited
Bill type	05 - General Insurance
Bill account number	Policy Number: the 12-digit number with starts with 9
Payment amount	Premium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

AEON Credit Service
Bank of China
Bank of Communications
Bank of East Asia
China Construction Bank
Chong Hing Bank
Citibank
China CITIC Bank International
Dah Sing Bank
DBS Bank
Fubon Bank
Hang Seng Bank
HSBC
Shanghai Commercial Bank
Standard Chartered Bank
Wing Hang Bank
Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant Category	Insurance or Pension Service
Merchant name	Prudential Hong Kong Limited
Bill type	05 - General Insurance
Bill account number	Policy Number: the 12-digit number with starts with 9
Payment amount	Premium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

AEON Credit Service
Bank of China
Bank of Communications
Bank of East Asia
China Construction Bank
Chong Hing Bank
Citibank
China CITIC Bank International
Dah Sing Bank
DBS Bank
Fubon Bank
Hang Seng Bank
HSBC
Shanghai Commercial Bank
Standard Chartered Bank
Wing Hang Bank
Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant Category	Insurance or Pension Service
Merchant name	Prudential Hong Kong Limited
Bill type	05 - General Insurance
Bill account number	Policy Number: the 12-digit number with starts with 9
Payment amount	Premium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

AEON Credit Service
Bank of China
Bank of Communications
Bank of East Asia
China Construction Bank
Chong Hing Bank
Citibank
China CITIC Bank International
Dah Sing Bank
DBS Bank
Fubon Bank
Hang Seng Bank
HSBC
Shanghai Commercial Bank
Standard Chartered Bank
Wing Hang Bank
Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

Updating personal details

Tab
Tab
Tab

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant Category	Insurance or Pension Service
Merchant name	Prudential Hong Kong Limited
Bill type	05 - General Insurance
Bill account number	Policy Number: the 12-digit number with starts with 9
Payment amount	Premium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

AEON Credit Service
Bank of China
Bank of Communications
Bank of East Asia
China Construction Bank
Chong Hing Bank
Citibank
China CITIC Bank International
Dah Sing Bank
DBS Bank
Fubon Bank
Hang Seng Bank
HSBC
Shanghai Commercial Bank
Standard Chartered Bank
Wing Hang Bank
Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant Category	Insurance or Pension Service
Merchant name	Prudential Hong Kong Limited
Bill type	05 - General Insurance
Bill account number	Policy Number: the 12-digit number with starts with 9
Payment amount	Premium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

AEON Credit Service
Bank of China
Bank of Communications
Bank of East Asia
China Construction Bank
Chong Hing Bank
Citibank
China CITIC Bank International
Dah Sing Bank
DBS Bank
Fubon Bank
Hang Seng Bank
HSBC
Shanghai Commercial Bank
Standard Chartered Bank
Wing Hang Bank
Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant Category	Insurance or Pension Service
Merchant name	Prudential Hong Kong Limited
Bill type	05 - General Insurance
Bill account number	Policy Number: the 12-digit number with starts with 9
Payment amount	Premium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

AEON Credit Service
Bank of China
Bank of Communications
Bank of East Asia
China Construction Bank
Chong Hing Bank
Citibank
China CITIC Bank International
Dah Sing Bank
DBS Bank
Fubon Bank
Hang Seng Bank
HSBC
Shanghai Commercial Bank
Standard Chartered Bank
Wing Hang Bank
Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant Category	Insurance or Pension Service
Merchant name	Prudential Hong Kong Limited
Bill type	05 - General Insurance
Bill account number	Policy Number: the 12-digit number with starts with 9
Payment amount	Premium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

AEON Credit Service
Bank of China
Bank of Communications
Bank of East Asia
China Construction Bank
Chong Hing Bank
Citibank
China CITIC Bank International
Dah Sing Bank
DBS Bank
Fubon Bank
Hang Seng Bank
HSBC
Shanghai Commercial Bank
Standard Chartered Bank
Wing Hang Bank
Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

Paying premiums

Tab
Tab
Tab

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant Category	Insurance or Pension Service
Merchant name	Prudential Hong Kong Limited
Bill type	05 - General Insurance
Bill account number	Policy Number: the 12-digit number with starts with 9
Payment amount	Premium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

AEON Credit Service
Bank of China
Bank of Communications
Bank of East Asia
China Construction Bank
Chong Hing Bank
Citibank
China CITIC Bank International
Dah Sing Bank
DBS Bank
Fubon Bank
Hang Seng Bank
HSBC
Shanghai Commercial Bank
Standard Chartered Bank
Wing Hang Bank
Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant Category	Insurance or Pension Service
Merchant name	Prudential Hong Kong Limited
Bill type	05 - General Insurance
Bill account number	Policy Number: the 12-digit number with starts with 9
Payment amount	Premium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

AEON Credit Service
Bank of China
Bank of Communications
Bank of East Asia
China Construction Bank
Chong Hing Bank
Citibank
China CITIC Bank International
Dah Sing Bank
DBS Bank
Fubon Bank
Hang Seng Bank
HSBC
Shanghai Commercial Bank
Standard Chartered Bank
Wing Hang Bank
Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant Category	Insurance or Pension Service
Merchant name	Prudential Hong Kong Limited
Bill type	05 - General Insurance
Bill account number	Policy Number: the 12-digit number with starts with 9
Payment amount	Premium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

AEON Credit Service
Bank of China
Bank of Communications
Bank of East Asia
China Construction Bank
Chong Hing Bank
Citibank
China CITIC Bank International
Dah Sing Bank
DBS Bank
Fubon Bank
Hang Seng Bank
HSBC
Shanghai Commercial Bank
Standard Chartered Bank
Wing Hang Bank
Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant Category	Insurance or Pension Service
Merchant name	Prudential Hong Kong Limited
Bill type	05 - General Insurance
Bill account number	Policy Number: the 12-digit number with starts with 9
Payment amount	Premium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

AEON Credit Service
Bank of China
Bank of Communications
Bank of East Asia
China Construction Bank
Chong Hing Bank
Citibank
China CITIC Bank International
Dah Sing Bank
DBS Bank
Fubon Bank
Hang Seng Bank
HSBC
Shanghai Commercial Bank
Standard Chartered Bank
Wing Hang Bank
Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant Category	Insurance or Pension Service
Merchant name	Prudential Hong Kong Limited
Bill type	05 - General Insurance
Bill account number	Policy Number: the 12-digit number with starts with 9
Payment amount	Premium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

AEON Credit Service
Bank of China
Bank of Communications
Bank of East Asia
China Construction Bank
Chong Hing Bank
Citibank
China CITIC Bank International
Dah Sing Bank
DBS Bank
Fubon Bank
Hang Seng Bank
HSBC
Shanghai Commercial Bank
Standard Chartered Bank
Wing Hang Bank
Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant Category	Insurance or Pension Service
Merchant name	Prudential Hong Kong Limited
Bill type	05 - General Insurance
Bill account number	Policy Number: the 12-digit number with starts with 9
Payment amount	Premium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

AEON Credit Service
Bank of China
Bank of Communications
Bank of East Asia
China Construction Bank
Chong Hing Bank
Citibank
China CITIC Bank International
Dah Sing Bank
DBS Bank
Fubon Bank
Hang Seng Bank
HSBC
Shanghai Commercial Bank
Standard Chartered Bank
Wing Hang Bank
Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

Policy Coverage

Tab
Tab
Tab

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant Category	Insurance or Pension Service
Merchant name	Prudential Hong Kong Limited
Bill type	05 - General Insurance
Bill account number	Policy Number: the 12-digit number with starts with 9
Payment amount	Premium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

AEON Credit Service
Bank of China
Bank of Communications
Bank of East Asia
China Construction Bank
Chong Hing Bank
Citibank
China CITIC Bank International
Dah Sing Bank
DBS Bank
Fubon Bank
Hang Seng Bank
HSBC
Shanghai Commercial Bank
Standard Chartered Bank
Wing Hang Bank
Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant Category	Insurance or Pension Service
Merchant name	Prudential Hong Kong Limited
Bill type	05 - General Insurance
Bill account number	Policy Number: the 12-digit number with starts with 9
Payment amount	Premium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

AEON Credit Service
Bank of China
Bank of Communications
Bank of East Asia
China Construction Bank
Chong Hing Bank
Citibank
China CITIC Bank International
Dah Sing Bank
DBS Bank
Fubon Bank
Hang Seng Bank
HSBC
Shanghai Commercial Bank
Standard Chartered Bank
Wing Hang Bank
Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant Category	Insurance or Pension Service
Merchant name	Prudential Hong Kong Limited
Bill type	05 - General Insurance
Bill account number	Policy Number: the 12-digit number with starts with 9
Payment amount	Premium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

AEON Credit Service
Bank of China
Bank of Communications
Bank of East Asia
China Construction Bank
Chong Hing Bank
Citibank
China CITIC Bank International
Dah Sing Bank
DBS Bank
Fubon Bank
Hang Seng Bank
HSBC
Shanghai Commercial Bank
Standard Chartered Bank
Wing Hang Bank
Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant Category	Insurance or Pension Service
Merchant name	Prudential Hong Kong Limited
Bill type	05 - General Insurance
Bill account number	Policy Number: the 12-digit number with starts with 9
Payment amount	Premium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

AEON Credit Service
Bank of China
Bank of Communications
Bank of East Asia
China Construction Bank
Chong Hing Bank
Citibank
China CITIC Bank International
Dah Sing Bank
DBS Bank
Fubon Bank
Hang Seng Bank
HSBC
Shanghai Commercial Bank
Standard Chartered Bank
Wing Hang Bank
Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant Category	Insurance or Pension Service
Merchant name	Prudential Hong Kong Limited
Bill type	05 - General Insurance
Bill account number	Policy Number: the 12-digit number with starts with 9
Payment amount	Premium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

AEON Credit Service
Bank of China
Bank of Communications
Bank of East Asia
China Construction Bank
Chong Hing Bank
Citibank
China CITIC Bank International
Dah Sing Bank
DBS Bank
Fubon Bank
Hang Seng Bank
HSBC
Shanghai Commercial Bank
Standard Chartered Bank
Wing Hang Bank
Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant Category	Insurance or Pension Service
Merchant name	Prudential Hong Kong Limited
Bill type	05 - General Insurance
Bill account number	Policy Number: the 12-digit number with starts with 9
Payment amount	Premium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

AEON Credit Service
Bank of China
Bank of Communications
Bank of East Asia
China Construction Bank
Chong Hing Bank
Citibank
China CITIC Bank International
Dah Sing Bank
DBS Bank
Fubon Bank
Hang Seng Bank
HSBC
Shanghai Commercial Bank
Standard Chartered Bank
Wing Hang Bank
Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

Claims

Tab
Tab
Tab

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant Category	Insurance or Pension Service
Merchant name	Prudential Hong Kong Limited
Bill type	05 - General Insurance
Bill account number	Policy Number: the 12-digit number with starts with 9
Payment amount	Premium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

AEON Credit Service
Bank of China
Bank of Communications
Bank of East Asia
China Construction Bank
Chong Hing Bank
Citibank
China CITIC Bank International
Dah Sing Bank
DBS Bank
Fubon Bank
Hang Seng Bank
HSBC
Shanghai Commercial Bank
Standard Chartered Bank
Wing Hang Bank
Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant Category	Insurance or Pension Service
Merchant name	Prudential Hong Kong Limited
Bill type	05 - General Insurance
Bill account number	Policy Number: the 12-digit number with starts with 9
Payment amount	Premium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

AEON Credit Service
Bank of China
Bank of Communications
Bank of East Asia
China Construction Bank
Chong Hing Bank
Citibank
China CITIC Bank International
Dah Sing Bank
DBS Bank
Fubon Bank
Hang Seng Bank
HSBC
Shanghai Commercial Bank
Standard Chartered Bank
Wing Hang Bank
Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant Category	Insurance or Pension Service
Merchant name	Prudential Hong Kong Limited
Bill type	05 - General Insurance
Bill account number	Policy Number: the 12-digit number with starts with 9
Payment amount	Premium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

AEON Credit Service
Bank of China
Bank of Communications
Bank of East Asia
China Construction Bank
Chong Hing Bank
Citibank
China CITIC Bank International
Dah Sing Bank
DBS Bank
Fubon Bank
Hang Seng Bank
HSBC
Shanghai Commercial Bank
Standard Chartered Bank
Wing Hang Bank
Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant Category	Insurance or Pension Service
Merchant name	Prudential Hong Kong Limited
Bill type	05 - General Insurance
Bill account number	Policy Number: the 12-digit number with starts with 9
Payment amount	Premium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

AEON Credit Service
Bank of China
Bank of Communications
Bank of East Asia
China Construction Bank
Chong Hing Bank
Citibank
China CITIC Bank International
Dah Sing Bank
DBS Bank
Fubon Bank
Hang Seng Bank
HSBC
Shanghai Commercial Bank
Standard Chartered Bank
Wing Hang Bank
Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant Category	Insurance or Pension Service
Merchant name	Prudential Hong Kong Limited
Bill type	05 - General Insurance
Bill account number	Policy Number: the 12-digit number with starts with 9
Payment amount	Premium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

AEON Credit Service
Bank of China
Bank of Communications
Bank of East Asia
China Construction Bank
Chong Hing Bank
Citibank
China CITIC Bank International
Dah Sing Bank
DBS Bank
Fubon Bank
Hang Seng Bank
HSBC
Shanghai Commercial Bank
Standard Chartered Bank
Wing Hang Bank
Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Apply in PRUServices

View guide

What to do
Go to your banking app/portal and make your payment to the following details:

How you can pay
Visa, Mastercard

What you need to provide
PRUServices username and password

Processing time
Instant

Merchant Category	Insurance or Pension Service
Merchant name	Prudential Hong Kong Limited
Bill type	05 - General Insurance
Bill account number	Policy Number: the 12-digit number with starts with 9
Payment amount	Premium amount due in HKD

How you can pay
We offer internet banking payment services through the following banks:

AEON Credit Service
Bank of China
Bank of Communications
Bank of East Asia
China Construction Bank
Chong Hing Bank
Citibank
China CITIC Bank International
Dah Sing Bank
DBS Bank
Fubon Bank
Hang Seng Bank
HSBC
Shanghai Commercial Bank
Standard Chartered Bank
Wing Hang Bank
Wing Lung Bank

What you need to provide
Your Policy Number as shown in your account.

Processing time
3 days

Apply in PRUServices

View guide

Frequently Asked Questions

General

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Credit Card

Autopay

Internet banking

Online method

E-wallet (e.g. MoMo)

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Nam elementum ipsum id nunc elementum, at pulvinar turpis tempor.

Vestibulum ac enim id est porta rhoncus

Curabitur mollis lorem sed dui lobortis, nec ultricies dui facilisis. Phasellus vel dapibus sapien.

Nam elementum ipsum id nunc elementum, at pulvinar turpis tempor. Mauris a consequat lorem. Aliquam viverra, turpis at ullamcorper elementum, nulla diam mollis est, nec elementum tortor est ac tellus.

Accessing our customer portal​

How do I reset my PRUAccess password?

How do I update my mobile number?

What is my login ID? / Criteria for login ID

Why am I still unable to log in after I reset my password?

Why am I unable to receive the OTP when using an overseas mobile number?

Credit Card

Autopay

Internet banking

Online method

E-wallet (e.g. MoMo)

How do I reset my PRUAccess password?

How do I update my mobile number?

What is my login ID? / Criteria for login ID

Why am I still unable to log in after I reset my password?

Why am I unable to receive the OTP when using an overseas mobile number?

Updating personal details

Mail-in / Customer Service Centre

Update Online

Credit Card

Autopay

Internet banking

Online method

E-wallet (e.g. MoMo)

Mail-in / Customer Service Centre

Update Online

Paying premiums

How can I pay my policy payments?

How do I change the frequency of my premium payments?

How do I change my credit card number for premium payment?

How do I change my GIRO account number for premium payment?

How do I request Prudential to make another deduction/charge from my GIRO account/credit card?

Credit Card

Autopay

Internet banking

Online method

E-wallet (e.g. MoMo)

How can I pay my policy payments?

How do I change the frequency of my premium payments?

How do I change my credit card number for premium payment?

How do I change my GIRO account number for premium payment?

How do I request Prudential to make another deduction/charge from my GIRO account/credit card?

Policy Coverage

How do I add a supplementary benefit/rider?

How do I cancel a supplementary benefit / rider?

How do I reinstate my lapsed policy?

How do I contact the 24-hour worldwide emergency helpline

Credit Card

Autopay

Internet banking

Online method

E-wallet (e.g. MoMo)

How do I add a supplementary benefit/rider?

How do I cancel a supplementary benefit / rider?

How do I reinstate my lapsed policy?

How do I contact the 24-hour worldwide emergency helpline

Claims

How do I apply for PRUShield eLOG?

How do I check my claim status?

How do I submit a claim?

Credit Card

Autopay

Internet banking

Accessing our customer portal