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Annual Policy Statement

You can easily check your annual policy statement using Prudential's online platform.

Learn more

Need to submit a policy servicing request?

Follow these 4 simple steps below.

Forms you will need

I want to...

Form

cancel my application or policy

Application and policy cancellation request

request for maturity payment

Request for maturity payment

surrender my policy

Policy surrender request

change my signature

Signature specimen registration request

change my premium frequency or cancel my rider

Request to change premium frequency method or rider cancelation

change my information

Request to change customer information

change/add my beneficiary

Request to change beneficiary information

reinstate my policy

Request to reinstate policy

inform about my plans to travel and reside abroad

Notification of change in residence and travel

request to change the policy owner

Request to change policy owner

FAQ

You may:

  • Obtain the form from your Sale staff at ACLEDA Bank Branch

  • Contact our Individual Insurance Agent

  • Visit our Prudential Cambodia Customer Service Centre


Download the form from above section "Form you will need".

You need to make sure all the fields are completed and attach relevant supporting documents such as the proof of identity and latest medical report. You can submit the completed form and supporting documents to us through your Sale staff at ACLEDA Bank Branch, Individual Insurance Agent or at our Prudential Cambodia Customer Service Centre.

You can apply changing your information or reinstatement of your policy by simply downloading the application form in the above section, take a selfie with your ID card, take a close up photo of your ID card, and send them to our email via pcla.alteration@prudential.com.kh.

You may pay via:

  • Standing order at ACLEDA bank or other banks*

  • Bank transfer at ACLEDA bank or other banks*

  • Cash payment at ACLEDA bank bank, or other banks* or Prudential Cambodia Customer Service Center.

  • Cheque payment at ACLEDA bank, or other banks* or Prudential Cambodia Customer Service Center.

You may contact your Sale staff, Individual Insurance Agent or call our centre at +855(0) 23 964 222 / 1800​ 21 22 23. Alternatively, you can write to us at info@prudential.com.kh or pcla.alteration@prudential.com.kh.

To assist our customers in accessing premium payment information, Prudential Cambodia has set up a series of information provisions. Our Customers can receive information via email, the phone call from our Customer Service representative, and SMS. You may view the below video for detail information.