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Important Service Updates for Prudential Customers in Light of COVID-19 Lockdown


Prudential Cambodia would like to inform the public that, in light of the government’s measures to stop the spread of Covid-19, our Customer Service Center at VTRUST Tower will be temporarily closed from 19 April 2021 until further notice. However, we still continue our business through online operations to serve our customers during this unprecedented time.


Policy Servicing: you can request for change of information or reinstatement of your policy by downloading​​​ the application form from our company website and submit them to our email via


Claims: Our claims team is ready to help you or answer your questions on claims related matters. Please reach out to us at or our claim hotline 095 964 222 or visit our website


Premium Payment: We offer various options to our customers for paying the premium with our bank partners. Please find the list of premium payment method in “Premium Collection” section of

Premium Collection (Final - EN) (


Dear Customers, we would like to inform you that if your premium is no more than 60 days overdue and you are unable to pay your premiums due to the lock-down, then your policy will not lapse. If your premium is overdue for more than 60 days and unpaid due to the lock-down, your policy will not lapse but your benefits may be affected.


For further enquiries, please kindly contact our Contact Center number 023 964 222, 1800 212223 (Toll Free)​, or email via


Thank You!