Our Claims Promise
A Prudential policy is there to protect your hopes during difficult times. We make sure your claim is handled promptly and with genuine care. Our process is designed to be as simple and straightforward as possible, requiring only the essential details.
Trusted Partner and Protector for Cambodian Families
Starting from 2013, Prudential Cambodia has provided financial and health protection over 430,000 customer and provided over USD 23.4 M Million in claims to Cambodian families as of May 2024.
We have always here to fulfil the promises that help ease your financial burden during the unfortunate events and ensure your peace in minds as your family is being protected
The story of Ms. Santephy Lina
The story of Mr.Chorn Soravy
The story of Mrs.Rin Chamnan
The story of Mrs. Nov Chanthor
The story of Mrs. Khen Sady and Her husband, Mr. Mey Pon
The story of Mr. Y Sokchourn
The story of Mrs. Vong Narong
Find out more on how our claim funds have supported our customers' families when an unfortunate event happened
Listen how we fulfilled our promise to Mr Tuy Rong in Takeo
Listen how we fulfilled our promise to Mr Sokna in Takeo
Listen to how we fulfil our promise Mrs Sokha in Siem Reap
Listen how we fulfilled our promise to Mr Yuna in Pursat
How can we deliver
Our Approach
Our claim process is simple and transparent. Our staff and agents are professionally trained to support you in a personal, customer friendly manner.
When you make a claim
We assess and pay each genuine claim promptly. We only ask for relevant information and give you updates on your claims progress when you need them. We explain our decisions simply and clearly.
We handle each claim as soon as we receive it and will keep you informed of its progress. We deliver to the following service standards: Send acknowledgment receipt within 1 business day after receiving your claim request form. If required, send request for additional documents within 3 business days Send claim payment within 3 business days counting from customer's acknowledgment on claim decision
We let you know when we receive your claim, require additional documents and outcome of your claim. Our staff and agent are professionally trained to guide you whenever you need help.
Your feedback is important to help us serve you better. If you have a complaint, we will deal with it seriously.
We understand your claim is important to you. We treat every customer fairly. We ensure our claims process is clear, transparent, and without customer bias.
We take your privacy seriously and will protect it at all times.
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